Return & Exchange Policy

Refund Policy for Digital Products - All Sales Final Thank you for your purchase of digital products from nursekayexplains. Please read this refund policy carefully before making your purchase. All Sales Final: Due to the nature of digital products, all sales are final. We do not offer refunds, returns, or exchanges for any digital products purchased through our website or other platforms. No Refunds: Once a digital product has been purchased and downloaded, we cannot issue a refund, regardless of whether the product has been used or not. Product Descriptions: We make every effort to accurately describe our digital products and provide samples or previews where possible to help you make an informed purchasing decision. Quality Assurance: We strive to ensure that our digital products meet the highest standards of quality and functionality. If you encounter any technical issues or problems with your purchase, please contact our customer support team for assistance. License Agreement: By purchasing and downloading our digital products, you agree to abide by the terms of our license agreement, which governs the use and distribution of the products. Violation of the license agreement may result in termination of access to the products without refund. Contact Us: If you have any questions or concerns about our refund policy or need assistance with your digital purchase, please contact our customer support team at nursekayexplains@gmail.com. Changes to Policy: We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By completing your purchase of our digital products, you acknowledge that you have read, understood, and agreed to our refund policy. Thank you for choosing nursekayexplains.Appointment Return Policy We at nursekayexplains are committed to providing excellent service to all our clients. However, we understand that there may be occasions where you need to cancel or reschedule your appointment. Please review our appointment return policy outlined below: Cancellation Policy: Cancellation Period: Clients are required to provide at least 24 hour notice prior to the scheduled appointment time for cancellations. Failure to do so will result in a cancellation fee. Cancellation Fee: Clients who cancel their appointment outside of the cancellation period may be subject to a cancellation fee. This fee will be $75 USD. You will be refunded what you paid, minus the cancellation fee within 5- 7 business days or based on your bank. Cancellation Procedure: To cancel an appointment, clients must contact us directly via email nursekayexplains@gmail.com and provide their appointment details. You may wish to reschedule. Rescheduling Policy: Rescheduling Requests: Clients may request to reschedule their appointment without incurring a cancellation fee if the request is made within the cancellation period mentioned above (24 hours). Rescheduling Procedure: To reschedule an appointment, clients must contact us directly via email at nursekayexplains@gmail.com and provide their appointment details along with their preferred new date and time. Rescheduling is subject to availability. No-Show Policy: Definition: A "no-show" occurs when a client fails to attend their scheduled appointment without prior notice or cancellation. No-Show Fee: Clients who fail to show up for their appointment without prior notice may be subject to a no-show fee. This fee will be the total appointment cost. No-Show Status: Repeated instances of no-shows may result in the client being marked as a no-show and may affect their ability to book future appointments with us. Exceptions: Exceptions to our cancellation, rescheduling, and no-show policies may be made in extenuating circumstances, such as emergencies or sudden illness. We reserve the right to assess each situation on a case-by-case basis. By booking an appointment with nursekayexplains, you acknowledge and agree to abide by the terms of our appointment return policy. If you have any questions or concerns regarding our policy, please don't hesitate to contact us.